Street Moda FAQ

Q. How much does shipping cost?
Shipping price does depend on your location, weight of your order (number of items), and your shipping choice. Please visit: www.streetmoda.com and click on the shipping tab, and then select your type of item from the icons to view shipping prices.

Q. When will I get my item?
It all depends on your selected shipping method, but please see some guidelines below to take into consideration. As always, don't hesitate to contact customer service directly.
Within the US

All orders are processed within 12-24 hours, excluding weekends.

All merchandise ships from the United States.

All shipping methods come with tracking visibility. All tracking numbers are sent via e-mail within 24-48 hours of payment being received. If you do not receive the tracking number, please contact customer service. Orders completed after 11:30 a.m. EST will drop next business day.

Orders including PLEASER, LAMO, KLOGS, and certain LUCCHESE, SANITA, KOOLABURRA, and ROCKET DOG, when being delivered to a PO Box or shipped with USPS, will include an additional 1.5 week processing delay due to these brands being dropshipped from other warehouses.

LUCCHESE orders are custom made to your specifications and could require a 6 week processing delay.

All United States Fed Ex Ground, 2 Day and Next Day Air shipments with merchandise value of $150 or more, and/or shipping to an apartment or condo complex, will require a signature upon delivery. No exceptions.

Any order with a subtotal value or $29.99 and under that is shipping by Standard US shipping will ship via DHL@Home service.

All orders shipping to PO Boxes will automatically be sent USPS.

International

All orders are processed within 12-24 hours, excluding weekends.

All merchandise ships from the United States.

DHL Global Mail does not provide tracking numbers. If you wish to have tracking visibility, please select DHL International Express.

Orders completed after 11:30 a.m. EST will drop next business day.

Orders including PLEASER, LAMO, KLOGS, and certain LUCCHESE, SANITA, KOOLABURRA, and ROCKET DOG will include an additional 1.5 week processing delay as they are dropshipped from other warehouses.

LUCCHESE orders are custom made to your specifications and could require a 6 week processing delay.

Import duties and taxes are the customer's responsibility. Street Moda is NOT responsible for any import duties and/or import taxes.

Q. Do you ship outside of the United States?
Yes, we do! Certain countries do limit specific delivery services, but we'll have something that works for you. As a reminder and as stated on our policy pages and confirmation emails, Street moda is NOT responsible for any duty, taxes/vat, customs, and/or any other taxes imposed by the delivery company and/or your country's government. These fees are assessed by your government and the customs department.

Q. Do you ship to PO boxes or military APO/FPO addresses?
Yes, we do! Please see guidelines below.
PO Boxes and APO/FPO

All orders shipping to PO boxes and APO/FPOwill automatically be sent USPS.

Orders including PLEASER, LAMO, KLOGS, and certain LUCCHESE, SANITA, KOOLABURRA, and ROCKET DOG have an additional 1.5 week processing delay as they are dropshipped from other wareh ouses.

Q. How can I track my order?
Tracking numbers should be automatically e-mailed to you upon the shipping of your item. The only shipping method that doesn't include tracking is DHL GLOBAL MAIL which is only for international customers. If you are not e-mailed your tracking number, please contact customer service.

Q. I am local, can I pick up my order?
Yes! Actually, a feature in the checkout on our website allowed you to pay and select customer pickup that requires no shipping fee. We j ust ask that you call or wait for us to call you to make sure your order is ready for pickup. Our phone number is (502)491-1889 x105 THIS OPTION IS ONLY AVAILABLE TO KENTUCKY AND SOUTHERN INDIANA RESIDENTS.

Q. I want to return my item, what do I do?
Please visit streetmoda.com and click on the returns tab. Our return form, return policy, and shipping address are there to walk you through the returns process.

Q. I want to exchange my item, what do I do?
Please visit streetmoda.com and click on the returns tab. Our return form, return policy, and shipping address are there to walk you through the returns process. Make sure to put the item you want to exchange for on your Return Form.

Q. How long does it take to process my return?
The average time is about a week. It may take up to two weeks in peak seasons, such as Christmas.

Q. I have received a damaged item, what do I do?
Please visit streetmoda.com and click on the returns tab. Our return form, return policy, and shipping address are there to walk you through the returns process. Make sure to include on the Return Form the type of damage and where the damage is located on the item.

Q. I have received a wrong item, what do I do?
Please inform customer service at 502-491-1889 or e-mail help@streetmoda.com. This will allow us to correct the issue faster and send a prepaid return label for the return so you will not be out of pocket for the error. Also make sure to print out the Return Form, on streetmoda.com under the Returns tab; note the error on that the return form that you include with your returned item as well.

Q. Do I have to pay shipping to return my item?
We do require the customer to pay return shipping unless we sent an incorrect or damaged item. If an incorrect or damaged item is sent, a prepaid label will be sent or return shipping will be refunded.

Q. Can I return anything?
No. We do not accept returns on costumes or any worn items. We will accept returns on shoes without a shoebox but there will be a 40% restocking fee for returning the item without the box. If you return after the 30 day return time, we will take your return, but your refund will be based on the value your item is selling at presently, not the cost you bought it for.

Q. I was notified of an out of stock, what can I do?
Please call us at 502-491-1889 ext 106. We would be happy to replace the item with an item up to $15 more, please call us or e-mail us with your choice.

Q. How can my item be out of stock when I was e-mailed a tracking number?
The tracking numbers are generated and e-mailed automatically when a shipping label prints. An out of stock is an error in our inventory and isn't actually discovered until the label prints and the warehouse attempts to pull the items for the order.

Q. What forms of payment do you accept?
MasterCard and Visa for US customers only (card must be registered in the US), Paypal, money orders (if buying from Streetmoda.com and wanting to pay with a money order, please contact customer service (502-491-1889 ) to have your order manually created, do not send payment without an order being placed.

Q. I was notified my payment didn't go through, what happened?
This can be for a variety of reasons. If you were trying to pay with Paypal, please contact Paypal for the possible cause. If you were paying with a credit card, please contact customer service at 502-491-1889 for more information as to what the issue might be.

Q. Is it safe to use my credit or debit card online?
Yes. We have a secure website where your information is completely protected. We also do not store any of your credit card information for your safety.

Q. Do you allow cashier's checks or money orders?
We do accept money orders. If buying from Streetmoda.com and wanting to pay with a money order, please contact customer service to have your order manually created (502-491-1889), do not send payment without an order being placed.

Q. Do you charge sales tax?
Sales tax is charged for Kentucky residents only. It is 6%.

Q. Do you accept international credit cards?
No. We can no longer accept direct internationally registered credit cards. International customers are still more than welcome to submit payment via Paypal.

Q. What is Paypal?
Paypal is an online service that allows the transferring of money securely and safely. Please visit www.paypal.com for more information.

Q. Is my item authentic?
Yes. All of our items are authentic and come with tags and/or in bags/boxes with the name of the brand. We buy our items direct so there is never any reason to worry about authenticity.

Q. How do I know this will fit?
We do state average fitting instructions based on the feedback from our customers (such as true to size or runs large or small). However, this isn't 100% for all our customers. If that is the case for you, we do accept returns!

Q. What brands does Street Moda carry?
Streetmoda carries a variety of brands and we continue to get more in. Please see www.streetmoda.com for a list of our brands in stock. If you would like to see a particular brand that we happen not to currently carry, feel free to suggest it to us.

Q. I saw an item before and can't find it now, where did it go?
It is possible we are currently sold out of this item. You can always contact customer service on the availability of an item.

Q. Is my item going on sale soon?
Sale times vary for items depending on the quantity on hand and how well the item is currently selling. We cannot predict when items will go on sale and do not make price adjustments if you purchased your item before a sale.

Q. I want to know if you carry a specific brand/color/size/width?
Please visit www.streetmoda.com to see our list of current brands and sizes. If you can't find the information you are looking for, feel free to contact customer service with any questions.

Q. Where are you located?
We are located in Louisville, Kentucky.

Q. What are the benefits of having an account with you?
Having an account with us allows for easy re-ordering if you decide to shop with us again. Also, our return customers get e-mailed various promotional/discount codes for large savings!

Q. How can I get assistance?
If your question wasn't answered here, please contact customer service 502-491-1889 and we'd be happy to assist you!!

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