Exchanges & Returns

Need to send something back?

No worries! We gladly accept returns of your unworn/unused items within 30 days for a refund and within 60 days for a merchandise exchange.

Items priced $50 or more may be exchanged or returned by using our free return label included with your order. Exchanged items will be sent to you free of charge via Standard Shipping

Items priced under $50 may be exchanged or returned by mailing to the address below at your expense. Exchanged items will be sent to you free of charge via Standard Shipping.

Our inventory changes quickly, so be sure to let us know your choice for exchange in order to reserve that selection!

email –        help@streetmoda.com

phone –       1(502) 491-1889

address –     Street Moda

                      104 Production Ct, Ste 104

                      Louisville, KY 40299

 

*The item(s) must be sent back in new and unused condition, with store tags attached and in original packaging. Footwear must be in new and unworn condition, in its original shoebox AND packaged in a separate outer box. Returns received with tape or labels applied to the original shoebox will incur a 40% restocking fee. Worn or used items will be returned to buyer and refund will not be processed.

* Returns within 30 days of purchase will be refunded to the original form of payment. After 30 days, merchandise may be exchanged or refunded in the form of a store credit. Your exchange will be sent to you free of charge via Standard Shipping. Returns will not be accepted after 60 days.

*Shipping/handling fees, gift box, gift wrap, or other charges are non-refundable.

*Return period is extended to 60 days during our holiday period of November 25 – December 25.

*Returns with damages or defects, will not be accepted past 90 days.

*Policy effective 3/1/2017.

INTERNATIONAL ORDERS

If an international shipment is refused, unclaimed or abandoned, no refund will be issued.

 

 

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