FAQs

Q: What payments do you accept?
A: American Express, Discover, Paypal, MasterCard, and Visa

Q: What if there is a problem with my payment?
A: A customer service rep will contact you, or feel free to contact us directly!

Q: When does my Gift Card expire?
A: Gift Cards from Street Moda NEVER expire!

Q: What is the surcharge for my Gift Card?
A: There are NO surcharges for Street Moda Gift Cards!

Q: Will I be charged for sales tax?
A: Sales tax is charged for Kentucky residents only. It is 6%.

Q: I want to place a bulk order, what do I do?
A: Customers wishing to place orders of 10 or more items can contact us directly here!

Q: What is the cost for standard domestic shipping?
A: At Street Moda, domestic shipping is FREE! There’s no need to pay for an annual membership to get fast and free shipping!

Q: Do you offer expedited shipping options?
A: Of course! You can visit our Shipping Page for specific options.

Q: How long does it take to process my order?
A: All Domestic and International orders are processed within 24-48 hours, Mon-Fri, upon cleared payment. Express orders (overnight and second day) placed before 10:00 AM EST will ship the same day, Mon-Fri, upon payment cleared.

Q: Where will my package be shipped from?
A: All orders ship from our headquarters in Louisville, KY in the United States of America.

Q: Will I receive tracking info on my order?
A: You will receive tracking details via email once your order has shipped.

Q: I want to return or exchange my item, what do I do?
A: Visit our Return/Exchange page for complete details.

Q. I want to return my item, what do I do?
A: We offer free returns and exchanges, just use the label in your package. Street Moda has a 30-day return policy. If you return after the 30 day return window, we will accept your return, but it will be for exchange only. We do not accept returns on undergarments, socks, hats, swimwear or any worn items. We will not accept returns on shoes without a shoebox. We will return them to sender. 

Q. I want to exchange my item, what do I do?
A: Please contact us so that we can get your exchange placed on hold as our inventory does go quickly! If you want to exchange for another item, your shipping is FREE! Street Moda has a 30-day return policy. If you return after the 30 day return window, we will accept your return, but your refund will be based on the value your item is selling at presently, not the cost you bought it for. We do not accept returns on undergarments, socks, hats, swimwear or any worn items.

Q: Do you ship internationally?
A: Yes, we do! You can visit our Shipping Page for more details. Please know that Street Moda is NOT responsible for any duty, taxes/vat, customs, and/or any other taxes imposed by the delivery company and/or your country's government. These fees are assessed by your government and the customs department.

Any international packages that refuse the package and/or do not pay customs fee's will incur a 25% restocking fee. This will be processed once the package is delivered back at our facility.

Q: I have a question that isn't answered on this page, what do I do?
A: Visit our Contact Us Page and select how you would like to get in touch with us (phone, email or live chat!) and one of our knowledgeable team members will be able to assist you!

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